COMPLAINT FORM

We are sorry if you cannot fully enjoy the product purchased in our store.
Please use the online form below to facilitate the process of filing a complaint.

Provide data so that we can identify your order in the store

Enter the address where the goods are located (street and building number, postal code and city)

Enter order number or sales document

Select the date when you purchased the goods

Give us a call if you have additional questions

Provide an email to which we can send correspondence about the complaint

Description of Defect / Damage

In this section, please describe the defect or damage of the advertised product thoroughly. We do not see the product as you do now, so everything you write will be helpful to us.

Fill in this section if the defect/damage appeared after opening the package, not during prolonged use.

The package does not have:

  • dents
  • tears
  • holes
  • is not taped with courier company tape

Details of the courier company are also on the label on the package

Report InPost parcel damage

Click the above link and report the damage, we will take care of the rest for you!

Report InPost parcel damage

Click the above link and report the damage, we will take care of the rest for you!

Report DPD parcel damage

Click the above link and report the damage, we will take care of the rest for you!

Report DPD parcel damage

Click the above link and report the damage, we will take care of the rest for you!

DHL Parcel Damage Report

Click the link above to report damage, we'll take care of the rest for you!

Choose the type of report: Damage Protocol

DHL Parcel Damage Report

Click the link above to report damage, we'll take care of the rest for you!

Choose the type of report: Damage Protocol

We will take care of the damage for you!

We will take care of the damage for you!

We will take care of the damage for you!

We will take care of the damage for you!

We will take care of the damage for you!

We will take care of the damage for you!

Enter the affected product's name or link

Upload full frame product photos (you can add several)

Upload photos of the defect / damage (close-up) (you can add several)

Upload pictures of the packaging (from a distance) and additional pictures of the filling / protection (you can add several)

After receiving this request, we will contact you with an estimate of the reduction in value. If you do not recognize it, we will replace the product with a defect-free one.

After receiving this application, we will start the complaint procedure. Give us a moment to collect all relevant information. We will contact you agreeing on the next steps of action.

If you are a Consumer and 14 days have not passed since receiving the product and you are not interested in exchanging the product for a defect-free one, you have the right to return it on general terms. To do this, go to the returns page by clicking here.
Otherwise, you can send us your proposal, but we always try to provide you with a functional product first.

Enter the affected product's name or link

Upload full view product photos (you can add several)

Upload photos of the defect / damage (close-up) (you can add several)

Upload pictures of the packaging (from a distance) and additional pictures of the filling / protection (you can add several)

If you are a Consumer and 14 days have not passed since receiving the product and you are not interested in exchanging the product for a defect-free one, you have the right to return it on general terms. To do this, go to the returns page by clicking here.
Otherwise, you can send us your proposal, but we always try to provide you with a functional product in the first place.

Enter the affected product's name or link

Upload full frame product photos (you can add several)

Upload photos of the defect / damage (close-up) (you can add several)

Upload pictures of the packaging (from a distance) and additional pictures of the filling / protection (you can add several)

If you are a Consumer and 14 days have not passed since receiving the product and you are not interested in exchanging the product for a defect-free one, you have the right to return it on general terms. To do this, go to the returns page by clicking here.
Otherwise, you can send us your proposal, but we always try to provide you with a functional product in the first place.

Enter the name of the affected product or link

Upload full frame product photos (you can add several)

Upload photos of the defect / damage (close-up) (you can add several)

Upload pictures of the packaging (from a distance) and additional pictures of the filling / protection (you can add several)

If you are a Consumer and 14 days have not passed since receiving the product and you are not interested in exchanging the product for a defect-free one, you have the right to return it on general terms. To do this, go to the returns page by clicking here.
Otherwise, you can send us your proposal, but we always try to provide you with a functional product in the first place.

Enter the affected product's name or link

Upload full frame product photos (you can add several)

Upload photos of the defect / damage (close-up) (you can add several)

Upload pictures of the packaging (from a distance) and additional pictures of the filling / protection (you can add several)

If you are a Consumer and 14 days have not passed since receiving the product and you are not interested in exchanging the product for a defect-free one, you have the right to return it on general terms. To do this, go to the returns page by clicking here.
Otherwise, you can send us your proposal, but we always try to provide you with a functional product in the first place.

Product name 6 - description of damage, etc.

Uploading product and packaging images

Thank you for completing this form.
Shortly after registering your request, we will develop a solution for you and inform you about it.
Please be patient, sometimes we need a few days to gather all the necessary information, including from manufacturers.