You have made a purchase as a private person (a Consumer).
14 calendar days have not passed since the day the package was received.

You have made a purchase related to your business, as evidenced by the VAT invoice issued with the tax identification number that you provided when you placed the order.
14 calendar days have passed since the day the parcel was received.

How can I return the product(s)?

If for some reason your order does not meet your expectations and you are not 100% satisfied, for whatever reason you can return it.
By following the procedure below, you ensure the fastest possible return and refund.


Read the instructions to make your return quick, safe and easy.

Fill in the Form

Fill in the On-line Form or use the PDF version to fill in by yourself.

Secure the products

Proper products securing, increases the guarantee of reaching us without damages.

Send parcel

Send us secured package using our services or by your own options.

Wait for refund

The refund will take place immediately after package verification, when we receive it. Mostly it is up to 48 hours.

Read Tips carefully!

  • Remember that from the moment you send us the parcel, you are responsible for damages caused during transport. This responsibility lasts until we receive the package at the designated return address.
  • We suggest securing products in bubble wrap, cardboard spacers or other available fillers (crumpled paper, newspapers, foils, etc.) reducing the risk of goods moving in the outer packaging.
  • We suggest using a cardboard box appropriate to the size of the product, which will protect the goods against breakage and movement.
  • Secure the box with adhesive tape so that goods do not protrude or fall out of the packaging.
  • Thank you for reading how to avoid possible issues, this is important for a trouble-free refund.

To go to the Return & Refund Form click here.

Return address (if not agreed otherwise):
Ul. Aleja Korfantego 191 C Building
40-153 Katowice, Poland

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