Shopping in the store

Can I see products in the Showroom?

Unfortunately no, our company does not have a Showroom. The quantities of products offered by us would probably cover an area larger than ​​Ikea store.

However, you can pick up your order in our office. To do this, select the "Personal pickup" delivery method when you are placing an order.

Can I place an order by phone or chat?

Of course! To do this, prepare:

1. Product name and quantity

2. Delivery Address details

3. Invoice or billing details

And then contact us by:

 666 669 559 lub 32 444 66 88

 Chat On-line

Can I receive an invoice?

Of course! Due to the profile of our company, every customer receives a purchase invoice. You decide when placing the order what data the document should be issued for.

Where can I pick up my order?

You can pick up your order in our office:

BlowUpDesign | Ecommercity
Aleja Korfantego 191 Budynek C
40-153 Katowice

How can I pay for the order?

Our store offers payments such as: traditional bank transfer, fast PayU payment (e-transfer, payment card),  PayPal (for foreign transactions) and "Cach on delivery" (in Poland only).

Our office do not provide payment terminal and cash collect, so if you have decided to collect your order by yourself, you must pay before.

We have prepared more information about payments on a dedicated page, which you will find here.

Availability & Fulfilment

How long it takes to complete the order?

In our store you will find two markings that will approximate the expected date of order completion:

Fulfilment in (the number of days we need to process the order)

Ask for product availability

We have prepared more information about Availability & Fulfilment on the dedicated page you will find here.

When will I receive products with different delivery times?

Shipping will take place when we complete all products from the order.

For example, if the first product is ready in 3 days and the second in 7 days, both products will be shipped together in 7th day.

I placed the order, when it will be ready?

Your order will be processed in accordance with the planned shipping date, which will be sent to you by email *

An example of the header of the message "[BlowUpDesign.pl] Zamówienie: #0000 przyjęte do realizacji"

If the order has already been sent, look for messages in your mail **

**  An example of the header of the message "BlowUpDesign.pl] Zamówienie #0000 zostało nadane do wysyłki"

Check the SPAM folder if you can't find messages or contact us directly.

Deliveries

Does your delivery include door2door service?

Delivery and bringing goods door2door is provided for shipments not exceeding 31 kg.

If your order is delivered on a pallet due to its size and weight, the delivery will only take place to the front of the building.

We have prepared more information about Deliveries on the dedicated page you will find here.

What is the cost and time of delivey?

The total cost is calculated by our system based on the number of selected products, their dimensions and weight. To check the shipping cost, add the desired number of products to the cart and register your address.

Delivery time by courier takes in Poland 24h-48h and 3-7 working days abroad. However, there are exceptions due to seasonality, e.g. Christmas, when the delivery time may take a little longer.

We have prepared more information about Deliveries on the dedicated page you will find here.

What about delivery if I'm not at home?

A courier will contact you to arrange delivery (although there is no such obligation). If he doesn't, he should leave a message (SMS or email) about the next delivery date.

In this situation, it is best if you contact the courier / courier delivering the parcel and arrange a different delivery date.

We have prepared more information about Deliveries on the dedicated page you will find here.

Returns & Complaints

Can I return the product?

Of course! If you made the purchase as a private person, i.e. as a Consumer, and 14 calendar days have not passed since the day the package was received.

We've prepared more information about Returns & Refunds on the dedicated page which you'll find here.

I received a damaged parcel, what does the complaint process look like?

We are sorry to hear that goods  have been damaged :( We will do our best to ensure that the complaint handling time is as short as possible.

We have prepared more information about Damaged Parcel Complaint process on the dedicated page which  you will find here.

You will find there an online form or a downloadable version as well as a detailed description of the complaint process.

I discovered a defect in the product, what does the complaint process look like?

We are sorry that you can not enjoy and make full use of the received goods. We will do our best to ensure that the complaint processing time is as short as possible.

We have prepared more information about Defected Product Complaint process on the dedicated page which you will find here.

You will find there an online form or a downloadable version as well as a detailed description of the complaint process.

Product Customization

Can I order a different product color?

Yes, it is possible when painting metal elements such as chair bases, tables as well as for full metal products such as hokers, chairs and hangers.

Our company offers a paid painting service in a selected color from the RAL palette. The exceptions are elements that have been coated with chrome and others due to their construction and functionality.

Contact us to discuss your idea:

 666 669 559 lub 32 444 66 88

 sklep@blowupdesign.pl

 Chat On-line

Is there a product in a different version?

a) To make sure that you have checked each version of the product, use the shop search engine and enter product name, e.g. "Coral".

b) Try to search for a product with similar features using very helpfull filters placed in every category, e.g. Type -> hanging lamps, Shade color -> Black, Shape -> Round

If you still haven't found the product, please contact us - we'll help you! 

Do not hesitate - Ask us!

Customer Service

We work on business days (Monday - Friday) from 8:00 until 16:00

After our working hours, contact us through e-mail or chat in the bottom right corner. We will respond to your message in the shortest possible time.

Product added to wishlist

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