Shopping in the store
Unfortunately no, our company does not have a Showroom. The quantities of products offered by us would probably cover an area larger than Ikea store.
However, you can pick up your order in our office. To do this, select the "Personal pickup" delivery method when you are placing an order.
Of course! To do this, prepare:
1. Product name and quantity
2. Delivery Address details
3. Invoice or billing details
And then contact us by:
Chat On-line
Of course! Due to the profile of our company, every customer receives a purchase invoice. You decide when placing the order what data the document should be issued for.
You can pick up your order in our office:
BlowUpDesign | Ecommercity
Aleja Korfantego 191 Budynek C
40-153 Katowice
Our store offers payments such as: traditional bank transfer, fast PayU payment (e-transfer, payment card), PayPal (for foreign transactions) and "Cach on delivery" (in Poland only).
Our office do not provide payment terminal and cash collect, so if you have decided to collect your order by yourself, you must pay before.
We have prepared more information about payments on a dedicated page, which you will find here.
Availability & Fulfilment
In our store you will find two markings that will approximate the expected date of order completion:
Fulfilment in (the number of days we need to process the order)
Ask for product availability
We have prepared more information about Availability & Fulfilment on the dedicated page you will find here.
Shipping will take place when we complete all products from the order.
For example, if the first product is ready in 3 days and the second in 7 days, both products will be shipped together in 7th day.
Your order will be processed in accordance with the planned shipping date, which will be sent to you by email *
* An example of the header of the message "[BlowUpDesign.pl] Zamówienie: #0000 przyjęte do realizacji"
If the order has already been sent, look for messages in your mail **
** An example of the header of the message "BlowUpDesign.pl] Zamówienie #0000 zostało nadane do wysyłki"
Check the SPAM folder if you can't find messages or contact us directly.
Deliveries
Delivery and bringing goods door2door is provided for shipments not exceeding 31 kg.
If your order is delivered on a pallet due to its size and weight, the delivery will only take place to the front of the building.
We have prepared more information about Deliveries on the dedicated page you will find here.
The total cost is calculated by our system based on the number of selected products, their dimensions and weight. To check the shipping cost, add the desired number of products to the cart and register your address.
Delivery time by courier takes in Poland 24h-48h and 3-7 working days abroad. However, there are exceptions due to seasonality, e.g. Christmas, when the delivery time may take a little longer.
We have prepared more information about Deliveries on the dedicated page you will find here.
A courier will contact you to arrange delivery (although there is no such obligation). If he doesn't, he should leave a message (SMS or email) about the next delivery date.
In this situation, it is best if you contact the courier / courier delivering the parcel and arrange a different delivery date.
We have prepared more information about Deliveries on the dedicated page you will find here.
Returns & Complaints
Of course! If you made the purchase as a private person, i.e. as a Consumer, and 14 calendar days have not passed since the day the package was received.
We've prepared more information about Returns & Refunds on the dedicated page which you'll find here.
We are sorry to hear that goods have been damaged :( We will do our best to ensure that the complaint handling time is as short as possible.
We have prepared more information about Damaged Parcel Complaint process on the dedicated page which you will find here.
You will find there an online form or a downloadable version as well as a detailed description of the complaint process.
We are sorry that you can not enjoy and make full use of the received goods. We will do our best to ensure that the complaint processing time is as short as possible.
We have prepared more information about Defected Product Complaint process on the dedicated page which you will find here.
You will find there an online form or a downloadable version as well as a detailed description of the complaint process.
Product Customization
Yes, it is possible when painting metal elements such as chair bases, tables as well as for full metal products such as hokers, chairs and hangers.
Our company offers a paid painting service in a selected color from the RAL palette. The exceptions are elements that have been coated with chrome and others due to their construction and functionality.
Contact us to discuss your idea:
Chat On-line
a) To make sure that you have checked each version of the product, use the shop search engine and enter product name, e.g. "Coral".
b) Try to search for a product with similar features using very helpfull filters placed in every category, e.g. Type -> hanging lamps, Shade color -> Black, Shape -> Round
If you still haven't found the product, please contact us - we'll help you!
Do not hesitate - Ask us!
Customer Service
We work on business days (Monday - Friday) from 8:00 until 16:00
After our working hours, contact us through e-mail or chat in the bottom right corner. We will respond to your message in the shortest possible time.