Although we provide every effort to ensure that the products arrive in perfect condition, it may turn out that the products have been damaged during transportation.
However, if the parcel has arrived in perfect condition, but one of the elements is missing, use Defected Product Complaint.
Believe us, 97% of shipped products leave the stock without damage and often even with protection, which we provide additionally.
Your disappointment when you receive a damaged parcel is the biggest failure for us, what - we can assure you - is not our intention at all.
Whether you write the damage report or not, it does not affect the complaint, however it allows us to reduce the loss resulting from damage to products in transit.
Without a damage report, courier companies reject our complaints, so we have to cover an additional costs of new products, components and shipping.
We guarantee that we will take care of your case with personal commitment.
Even if it takes time to deliver broken component or exchange the product, we will do everything to speed up the process.
Don't worry, we won't leave you alone!
How to start the complaint process?
To avoid confusion when submitting a complaint, do not send the products without contacting us. Like you, we want to handle complaint as fast as possible, follow the procedure below.
1. Take photos
Take a few photos of the damaged product and its packaging (particulary damaged place). It will help us a lot!
2. Fill in the form
Fill in the On-line form or use the PDF version to fill out by yourself.
3. Wait for contact
Wait for the contact from our Complaint Department, we will inform you about the start of the complaint process by email.
Shipping address for complaints (unless otherwise agreed):
Aleja Korfantego 191 Budynek C
40-153 Katowice, Poland