Although we provide every effort to ensure that the products arrive in perfect condition, it may turn out that the products have been damaged during transportation.
However, if the parcel has arrived in perfect condition, but one of the elements is missing, use Defected Product Complaint.

  • We have good intentions!

Believe us, 97% of shipped products leave the stock without damage and often even with protection, which we provide additionally.

Your disappointment when you receive a damaged parcel is the biggest failure for us, what - we can assure you - is not our intention at all.

  • Please fill in the Damage Report!

Whether you write the damage report or not, it does not affect the complaint, however it allows us to reduce the loss resulting from damage to products in transit.

Without a damage report, courier companies reject our complaints, so we have to cover an additional costs of new products, components and shipping.

  • Relax, we will help you!

We guarantee that we will take care of your case with personal commitment.

Even if it takes time to deliver broken component or exchange the product, we will do everything to speed up the process.

Don't worry, we won't leave you alone! 

How to start the complaint process?

To avoid confusion when submitting a complaint, do not send the products without contacting us. Like you, we want to handle complaint as fast as possible, follow the procedure below.

1. Take photos

Take a few photos of the damaged product and its packaging (particulary damaged place). It will help us a lot!

2. Fill in the form

Fill in the On-line form or use the PDF version to fill out by yourself.

3. Wait for contact

Wait for the contact from our Complaint Department, we will inform you about the start of the complaint process by email.

Read carefully!

  • Take a few photos of the damaged product - preferably 2 or 3 photos from a distance (approx. 1-2 meters) and approximately 20-30 cm from the defected place. Then please attach photos to the form or send them to us via SMS / MMS.
  • Take photos of packaging damage, especially cracks, holes and scratches.
  • After receiving your form, we will ask you to fill out the Damage Report with your Courier . For this matter, we will contact you by email.
  • Hold for a moment from sending us broken item, maybe we just need to send the replacement parts.
  • If it is necessary to deliver damaged product, we will arrange the delivery with you.
  • Please give us a few days to gather all information and consult your issue with Manufacturer.
  • Thank you for your attention to the issues that are important for handling your complaint in a proper way.

To fill out the Complaint Form click here.

Shipping address for complaints (unless otherwise agreed):
Aleja Korfantego 191 Budynek C
40-153 Katowice, Poland

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